... perceived efficiency. Among the perceived value dimensions, only functional and epistemic values were found to mediate these relationships significantly. Originality/value This study highlights the importance of practical utility and novelty in shaping customer evaluations of service robots...

... and the Stimulus–Organism–Response model, aims to investigate how metaverse interest, prior knowledge and perceived quality – as key antecedents – influence support for metaverse and metaverse tourism, while also assessing the mediating role of perceived value. Design/methodology/approach This study used...

... Licensed re-use rights only Perceived value Subjective well-being Robotic service quality Senior consumer behavior 机器人服务质量、老年消费者行为、感知价值、主观幸福感 The senior demographic represents a significant and rapidly growing segment with substantial purchasing power, making it an attractive target...

... impacts employee TI in contemporary hotels with AI applications, and both the perceived value and threat of AI play partial mediating roles between the two. Research limitations/implications The results are conducive to providing practical enlightenment for the contemporary hotel industry...

... by such technologies. Service robots Customer experience Human-robot interactions Perceived value Behavioral intention Value cocreation 服务机器人 、顾客体验 、人机交互 、感知价值 、行为意图 、价值共创 Amid rapid advancements in robotics and artificial intelligence, the hospitality industry has seen a dramatic increase...

... (Babin et al., 1994). Consumers’ perceived value can be divided into utilitarian and hedonic values (Voss et al., 2003). Utilitarian value refers to functional benefits and utility (Babin et al., 1994), whereas hedonic value refers to experience- and affection-related gains...

... been limited understanding of customer perceived value, customer satisfaction and loyalty which is imperative to promote repeat sales. Therefore, this study aims to examine customer perceived value of FDRS, identify antecedents of customer satisfaction with FDRS and investigate the additional impact...

..., a mega-event. Design/methodology/approach An integrative model incorporating a questionnaire was used as the study framework. A total of 456 valid travel survey questionnaires were obtained. Findings The results suggested that the antecedents (STT and perceived value [PV]) positively affected memorable...

...Elise Wong; S. Mostafa Rasoolimanesh; Saeed Pahlevan Sharif Purpose This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates...

... in a Spanish tourist destination. Findings Partial least squares revealed that perceived value, performance risk, usefulness and perceived enjoyment have a strong relationship with the intention to use of tourism apps. Originality/value The conclusions and implications for management provide alternatives...