...Judith Solanas; Mehmet Bahri Saydam; Hasan Evrim Arici Purpose Through a qualitative systematic literature review, this paper aims to elucidate the role of artificial intelligence ( AI ) in hospitality and tourism (H&T) customer experience domain. Design/methodology/approach A total of 51...

...) in relation to blockchain adoption in the tourism sector; secondly, to assess the effect of these internal processes on the intention to use the technology, this study broadens the understanding of consumer behavior in digital environments linked to tourism; and thirdly, exploration of the differentiating...

... model Tourism Service quality Humanoid service robots Hospitality management PLS model 类人服务机器人 酒店管理 旅游 服务质量 S–O–R 模型 Pls 模型 Scientific Research Projects Unit (BAP) of Bursa Uludağ University SGA-2021–453 This study was supported by the Scientific Research Projects Unit (BAP...

... the evaluation of the impact of lower-order dimensions on the higher-order constructs and ultimately assessed the influence of VR on the development of PO in a tourism context. This study used purposive sampling to collect data using an online survey, leveraging its efficiency and ability to target a broad...

...Bahram Imani; Neda Zarandian; Javad Madani Purpose The purpose of this study is to explore the role of digital technologies in the development of cultural heritage tourism, specifically focusing on Sheikh Safi al-Din Khanegah and the Shrine Ensemble, which is recognized as a UNESCO World...

...Richard Busulwa; Nandana Wasantha Pathiranage; Mark Edward Pickering Purpose This study aims to investigate the extent to which critical established and emerging digital technologies (DTs) are integrated into hospitality and tourism (H&T) management degrees and into different types of H&T...

...Amine Lekmiti; Paul John Stolk; Alex Taylor; Sridar Ramachandran; Ng Keng Yap Purpose The purpose of this study is to assess the current level of knowledge on the application of text mining in tourism and hospitality (T&H) research and provide a novel comprehensive framework for the field...

...Sunny Sun; Huiyue Ye; Rob Law Purpose With the disruptive evolution of artificial intelligence (AI), the roles of robotics in hospitality and tourism are shifting rapidly from automatic to emotional works. Although academics have focused on examining robotic applications in hospitality and tourism...

... and expectations, especially in terms of trustworthiness and the management of privacy and security concerns. Design/methodology/approach The research used a quantitative methodology, collecting data from 135 industry practitioners across five tourism sectors (lodging, connected industries, entertainment, FandB...

...Almudena Otegui Carles; José Antonio Fraiz Brea; Noelia Araújo Vila Purpose It is imperative to develop studies on robotics through a gender lens, as gender equality is crucial for advancing innovations within the field of tourism and hospitality. This paper aims to open new research questions...

...Zehra Altinay; Fahriye Altinay; Ahmed Tlili; Sanaz Vatankhah Purpose ChatGPT has been receiving mounting research attention recently. However, its application and challenges to adopt for tourism and hospitality businesses remain relatively unexplored. To address this research gap, this study aims...

... residents (Boes et al., 2016). The concepts of smart tourism and smart destination emerged as a natural extension of the smart city concept (Khan et al., 2017). Technological applications, which encourage different stakeholders, including both locals and tourists, to co-create...

... to the field of tourism was conducted, and ChatGPT (v.3.5.) was asked to respond to the first questionnaire on behalf of 400 participants and the second on behalf of 800 participants. The artificial intelligence (AI)-generated data sets’ quality was statistically tested via descriptive statistics, correlation...

...Estrella Díaz; Águeda Esteban; Christina Koutra; Sofia Almeida; Rocío Carranza Purpose This study aims to present a general approach for understanding and analyzing the thematic evolution of the concept of co-creation in smart environments within the tourism context. Design/methodology/approach...

...Quyet Nguyen; Cong Van Nguyen Purpose This paper aims to examine the impact of the existing information and communication technology (ICT) infrastructure and the development of the destination’s ICT on the tourism demand of international tourists in an emerging economy, Vietnam. Design/methodology...

.../methodology/approach The authors used 90,725 Instagram posts and 235,755 Twitter tweets to analyze tourism in Granada (Spain) to identify the important places and perceptions mentioned by travelers on both social media sites. The authors used several approaches for sentiment classification for English...

...Syed Ale Raza Shah; Daniel Balsalobre-Lorente; Magdalena Radulescu; Qianxiao Zhang; Bilal Hussain Purpose This paper aims to emphasize economic complexity, tourism, information and communication technology (ICT), renewable energy consumption and foreign direct investment (FDI) as the determinants...

...。 “Cruise tourism is a socio-economic system generated by the interaction between human, organizational and geographical entities, aimed at producing maritime-transportation-enabled leisure experiences” (Papathanassis and Beckmann, 2011). This combines socio-psychological and business perspectives, while...

.../methodology/approach In all, 2,647 published papers in 16 leading hospitality and tourism published between 1990 and 2016 are analyzed using bibliometric technique. Findings In all, 69% of the empirical studies in lodging research across 26 years period used quantitative methods, with an increasing reliance...

...Rafael Bravo; Sara Catalán; José M. Pina Purpose This paper aims to analyse the effect of technology acceptance variables on customer attitude and customer engagement behaviours (CEB) with social tourism websites (STWs). Design/methodology/approach An empirical study was carried out with 346...