From sense-making to perceived organizational performance: looking for the best way Available to Purchase

Marta Mas-Machuca has a PhD Degree in Business Administration from the Universitat Politècnica de Catalunya (UPC) in Spain, and graduated with a Bachelor’s Degree in Business Administration from the University of Navarra (UN) in Spain. She has been accredited as Tenure-track Lecturer by the Quality Catalan Agency of the University System (AQU). For six years, she was Manager of a business unit for the Altran Group, a consulting company. Since 2013, she has worked as Lecturer in the Department of Economy and Business Organization at the International University of Catalonia in Spain, teaching in Strategic Management and Human Resources. She collaborates on research with the Chair in Mission Leadership and Corporate Governance (http://catedradpm.es/) at the university, which is dedicated to research on company missions, culture and climate. She has participated in several research projects, and she is the author of several books, articles and working papers.

Frederic Marimon has a PhD Degree in Business Administration and is a Tenured Professor at the International University of Catalonia in Spain. He has received Full Professor accreditation from the AQU. He has a Bachelor’s Degree in Industrial Engineering from the Polytechnic University of Catalonia in Barcelona and a Master’s Degree in Business and Administration from IESE in Barcelona. He is currently Vice-Rector of Research at the International University of Catalonia. He focuses his research on production, mainly on quality, e-quality measurement and service companies. He has published in international academic journals, most of them in the quality management area; he has also published some papers analyzing the diffusion phenomenon of management standards (i.e. ISO 9000, ISO 14000, etc.). He is also involved in some consultancy projects, most of them related to the implementation of quality systems, although they have also been implemented in other fields, such as logistics.