...: external benchmarking with same industry institutions (n=5) and two surveys of students (n=131) and faculty members (n=38). Findings The process helped to envision how a business school could improve by adapting design aspects from industry peers, understanding the needs...

... of a process benchmarking program (Camp, 1995 , pp. 95‐96; Spendolini, 1992 , pp. 122‐47). The corporate librarian is recognized as an integral partner in locating secondary information about best practices and competitive intelligence for the benchmarking program that has been adopted by the corporation...

... communication with workforce; resistance to change. Benchmarking must be established to measure the effects of TQM and a long‐term plan to establish goals. A good supplier relationship,teamwork and employee participation are all required concepts within a successful TQM programme. Benchmarking Customer...