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Keywords: Customer abuse
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Journal Articles
Journal:
Journal of Management Development
Journal of Management Development (2017) 36 (7): 899–914.
Published: 14 August 2017
... scarcely investigated – the heart and soul of contribution regarding this research. The moderation of EI to lessen the emotional exhaustion is a significant contribution to this study. Finally, the context of Pakistan’s banking sector is also unique to this study. The combined effects of customer abuse...
