...Mohamad Saad Mohamad; Ahmed Amin Mohamed Purpose The purpose of this paper is to develop and validate the first instrument to measure the source of customers’ stigmatization of employees with hepatitis C virus (HCV) in Egypt. Design/methodology/approach The development and validation processes...

... corporations. Balanced scorecard Performance management systems Human capital Customers Organizational culture Australia As we embark on the twenty‐first century, managers are challenged by sweeping changes in the global arena. Add to these transitions – sweeping economic fluctuations...

... and customer managers are examined. Spells out what is involved for supplier managers to take a genuinely customer‐focused approach to their services, and how customer managers can develop the skills to work best with suppliers for a strategic approach to crucial support services. Considers how to develop...

...William E. Fulmer Strategy and strategic intent should be about winning customers and meeting customers′ increasing demands. Outlines the seven“strategic imperatives” on which companies must focus in order to win the fight for customers. Concludes with the warning that an organization...

...Charles Margerison Four key areas of management development are considered as opportunities for improving performance. These involve the study of colleagues, managers, customers and competitors in a systematic way. Much can be learnt by observing and recording what others do and this knowledge can...