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Journal Articles

Quality services in local government: a bottom‐up approach

Journal of Management Development (1996) 15 (2): 80–96.

https://doi.org/10.1108/02621719610109159

Published: 01 March 1996

... models of decentralization. The key elements in both quality and decentralization are the three building blocks of front and back line (or centre), and, most importantly, the public. The service chain connects them. It is the maintenance of this chain which now needs to be the concern of front‐line...

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Journal Articles

Cautionary tales of managing in the internal market: A comparative look at public and private sector experiences of support services

Journal of Management Development (1996) 15 (2): 69–79.

https://doi.org/10.1108/02621719610109168

Published: 01 March 1996

... models of decentralization. The key elements in both quality and decentralization are the three building blocks of front and back line (or centre), and, most importantly, the public. The service chain connects them. It is the maintenance of this chain which now needs to be the concern of front‐line...

View article titled, Cautionary tales of managing in the internal market: A comparative look at public and private sector experiences of support services

Add to Citation Manager for Cautionary tales of managing in the internal market: A comparative look at public and private sector experiences of support services