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Keywords: Loyalty
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Journal Articles
Journal:
Journal of Management Development
Journal of Management Development (2023) 42 (6): 501–513.
Published: 13 April 2023
...Pedro Cuesta-Valiño; Cristina Loranca-Valle; Estela Núñez-Barriopedro; Azucena Penelas-Leguía Purpose The main aim of this work is to design a model in which service quality receives satisfaction and trust and they have influence on happiness and loyalty. Design/methodology/approach A SEM-PLS...
Journal Articles
Journal:
Journal of Management Development
Journal of Management Development (2016) 35 (1): 17–37.
Published: 08 February 2016
... has a significant impact on co-operatives members’ loyalty and on co-operatives’ performance. The model provides a wider comprehension of the CR concept and introduces both the drivers and consequences. Research limitation – This investigation is based on a sample of members of one union of co...
