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Keywords: Organizational turnover
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Journal Articles
You abuse but I will stay: The combined effects of job stress, customer abuse, and emotional intelligence on employee turnover
Available to Purchase
Journal:
Journal of Management Development
Journal of Management Development (2017) 36 (7): 899–914.
Published: 14 August 2017
...Muhammad Kashif; Eliane Braganca; Zainudin Awang; Ernest Cyril De Run Purpose The purpose of this paper is to investigate the combined effects of customer aggression, job stress, and emotional intelligence (EI) on job satisfaction and organizational turnover among managers from a developing...
