...Miguel Pina e Cunha; João Vieira da Cunha In this paper, we discuss the topic of participation in the classroom and explore its implications for management development. We suggest that participation is triggered when there is motivation (interest in course content) and potential (resources...

.... Particular importance was attributed to the lack of organizational support for the process. The implications of these findings are discussed and recommendations for the successful implementation of career development programmes are made. Participants in the study were 72 salaried personnel, randomly...

... participation, and rapid response to meet the changing needs of the customer. The establishment of the Malcolm Baldrige National Award in 1987 and Deming′s management philosophy have both contributed significantly to organizations′ awareness of the use of TQM as a key element in strategic planning...

... to manufacturing; quality improvement programmes now stress a customer focus, employee training and empowerment, top management support and commitment. However, no tool, TQM included, is effective if used improperly. Customer satisfaction Customer service Evaluation Participation TQM Uses and Criticisms...

... communication with workforce; resistance to change. Benchmarking must be established to measure the effects of TQM and a long‐term plan to establish goals. A good supplier relationship,teamwork and employee participation are all required concepts within a successful TQM programme. © MCB UP Limited 1993...