... thinking Six Sigma Process management Problem solving The manager followed the same method of asking “why” with his assistant manager, AM, and the answers were as follows: We delivered the wrong product because our newly hired associate faxed the wrong order. Why: Because training he...

... are suggested and a classroom exercise for introducing graduate students to this topic area is outlined. © MCB UP Limited 2001 Management Process management Organizations Influence Managers occupy the middle ground in organisations. At one and the same time they create and maintain...