... and costs continue to rise, relatively few turnover studies have been conducted in retail settings, and fewer still have focused exclusively on retail managers. Since existing theories have not offered solutions to ameliorate the problem, new theories or models need to be tested to identify ways to retain...

... in their career development. The paper demonstrates how a biographical story telling approach can uncover rich qualitative data that would not otherwise be revealed by adopting a more quantitative methodological approach. © Emerald Group Publishing Limited 2004 Career development Retail management...