... ; Piotrkowski, 1979). Behaviour‐based conflict occurs when behavioural patterns in one role are incompatible with the behavioural requirements of the other role. © Emerald Group Publishing Limited 2004 Women executives International organizations Role conflict The importance...

... involves an emphasis on meeting customers’ needs. Because of this distinct position in the transactions that tie organisations to customers, Troyer et al. (2000) contend that customer workers are open to experiencing role conflict because they are often confronted with competing demands from...