...Pedro Cuesta-Valiño; Cristina Loranca-Valle; Estela Núñez-Barriopedro; Azucena Penelas-Leguía Purpose The main aim of this work is to design a model in which service quality receives satisfaction and trust and they have influence on happiness and loyalty. Design/methodology/approach A SEM-PLS...

... Licensed re-use rights only Leadership Trust Operational cohesion Performance Satisfaction Media richness Möllering (2006) stipulates that the willingness to trust refers to the expectations, beliefs or positive attitudes toward the other person and the intention to rely on. This leaves...

... a significant and positive effect on satisfaction. The result also reveals that satisfaction does have a direct impact on brand loyalty. Originality/value The study has been conducted in Kolkata, and the perception has been gathered from the young consumers only. In this domain, so far, no studies have been...

...Stefan Kueenzi Purpose The purpose of this paper is to examine the effects of perceived transformational, transactional and laissez-faire (LF) leadership behaviours on both the effectiveness of the leader and satisfaction with the leader, as perceived by information technology (IT) subordinates...

...-operatives in the specific dairy milk industry. Practical implication – The results give new guidelines to redress the co-operatives traditional management, namely the management of intangible assets like reputation. Internal culture, satisfaction with management, image and communication can boost...