...Noel James Pearse Purpose It is argued that while service requirements are pervasive in organisational contexts, when leading their followers, service has not typically been expected of leaders. The purpose of this paper is to propose how the service of followers should be constructed...

..., grow and develop, emphasising the central role that experience plays in the learning process (Kolb et al., 2001). Such critiques have led to an interest in different approaches to teaching and learning and that includes experiential learning or service learning. In 2008, Peter Navarro...

..., taking account of the museum service context and the delivery of the museum service product. It then examines two museums, one in Ireland and one in Australia, both of which have a similar cultural history. The paper considers the different management styles for museum directors and how these different...

...Lucy Gaster Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined...

...Michael Jarrett; Kamil Kellner Drawing on project work in public and private sector organizations, considers the critical factors for managers of central support services of working in an internal market. Considering both public and private sector experiences, the roles of both supplier...

...Sheila Marsh Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined...

...Janice T.S. Ho Examines the Singapore executive in the service sector –insurance, financial and banking – in terms of the level of stress experienced, coping styles, and personality (Type‐A/Type‐B). Tests the relationship between personality type, perceptions of stress and psychological wellbeing...