... oppose it? Why is the liability of adolescence important when discussing the performance of start-ups? To address these questions, taken separately into account, the paper presents a set of three case studies from the service industry, each of which is based on a specific research design. Findings...

... of management with differing spans of control. © MCB UP Limited 2003 Service industries Management Success Specialists Hospitals Health care In the twenty‐first century, driven by the desire for more patient‐focused care and the clout of managed‐care organizations, health care has...