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Keywords: Six Sigma
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Journal Articles
Critical thinking and business process improvement
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Journal:
Journal of Management Development
Journal of Management Development (2010) 29 (6): 556–564.
Published: 15 June 2010
...Amine Ayad Purpose The purpose of this paper is to explore the dynamics of critical thinking (CT) in contrast with Six Sigma and the “5 Whys” approach that is used by many managers to conduct “Root cause analysis” in business process improvements. Design/methodology/approach The research...
