... work on the efficacy of industry-based total quality management (TQM) considerations to uphold quality in higher education, particularly in TNE. From this context, the purpose of this paper is to develop new insights in this under-researched area. Design/methodology/approach An inductive...

... for compromising an employee's privacy and requires a corporation to adopt appropriate measures to protect it (Carayon, 1993). © Emerald Group Publishing Limited 2010 Performance appraisal Ethics Working practices Total quality management United States of America RQ3. Does PA help...

...Jefferey P. Jones; Daniele Seraphim Purpose The total quality management (TQM) concept was originally developed to increase the efficiency of occidental and Japanese organisations. As a consequence of its success there, it has spread world‐wide. Companies in many developing countries...

... to easily establish new companies since 1989, soon faced two basic facts: © Emerald Group Publishing Limited 2005 Tests and testing Total quality management Business process re‐engineering Slovenia During the last two decades we have been witnesses to a series of management concepts...

...Jaleel Talaq; Pervaiz K. Ahmed Based on early and recent thoughts of total quality management and the new emerging field of human performance technology, key dimensions that drive human performance in organisations are identified. Human performance technology is a field that focuses on providing...

... Emerald Group Publishing Limited 2004 Environmental audit Business planning Total quality management Small to medium‐sized enterprises Developing countries The sample firms consist 13 manufacturing, 19 merchandising (wholesaling and retailing firms), and 22 service (banks, hotels...

... religious belief. © MCB UP Limited 2002 India Management Organizational culture Total quality management Awards India’s policy of trade liberalization and globalization launched in 1994 has brought about numerous economic changes, including new management challenges for companies...

..., it is crucial to understand how to avoid the traps. A disciplined, step‐by‐step approach to implementing process redesign is critical to the effort. This article offers a framework for the successful design and construction of the reengineering solution. © MCB UP Limited 2000 Total quality management...

..., and cover the wider spans of control left in the wake of downsizings. Since the early 1990s, the mandates of the total quality management (TQM) movement have added several new responsibilities to middle managers. Issues like “performance measurement” (Bouckaert, 1993), “customer focus” (Crosby, 1979...

...Susan Phelps This article applies Total Quality Management (TQM) concepts to the specific case of contracting out. Specifically, it applies quality expert E. Edwards Deming’s 14 points to the management of contracts by firms employing contractors. His points are generally held to be the “bedrock...