... Business model Differentiation Higher education Organizations Value Value chain Triple bottom line Competitive advantage A common feature of the higher education landscape in the past couple of decades has been the surge in global demand for a university education and the response...

...Lynne Patten Purpose The purpose of this paper is to increase the student's knowledge of the value chain and its importance in managing costs. Design/methodology/approach The approach takes the form of a teaching case with practical implications, which also includes teaching notes. Findings...