– The purpose of this paper is to examine the experience and impact of targeted training involving simulation of auditory hallucinations on attitudes and practice of professionals working with people with mental illness.
– Pragmatic mixed-method study. Data were collected from 83 professionals who completed training using cross-sectional survey and focus groups. Descriptive, comparative and thematic analyses were performed.
– Training was associated with changes in thinking and attitude related to working with people who hear voices. Participants, who commonly found the simulation confronting, drew on the experience to deepen appreciation of coping with voices that are distressing and develop a new frame of reference for practice. They positioned themselves differently and described adopting a range of practices consistent with the recovery approach. Environmental constraints variously impacted on capacity to enact these practices.
– The study was conducted in one centre using a bespoke survey instrument with a sample intrinsically motivated to complete training. Hence, caution should be exercised with regard to generalisability. However, findings are consistent with the limited published literature and the mixed-method approach provided a comprehensive understanding.
– The paper demonstrated that the training employed can support development of patient centred, recovery-oriented practices. These are likely essential to optimising patient and service outcomes. Further research is needed to examine the impact of training on a broader cross section of professionals and the outcomes for patients.
– The paper provides important new insights regarding the mechanisms by which training can contribute to development of patient-centred care.
