Using Supervisory‐based Job Analysis to Integrate and Support Human Resource Programmes

The supervisor job analysis process was initially developed in a large US fast food chain for establishing selection criteria. As supervisors started using this tool, their interest and enthusiasm led the firm to expand it beyond its original purpose to include the other components of performance. The process is discussed and its use by line management in developing job evaluation dimensions, selection criteria, performance appraisal and identifying training needs is described. Finally, the implementation process and effectiveness of the programme is assessed.