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Keywords: Apologies
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Journal Articles
Journal of Managerial Psychology (2014) 29 (3): 266–284.
Published: 14 March 2014
... in time. Findings – In the lab study, the repeated use of ingratiation had an increasingly positive effect on performance ratings, whereas repeated apologies had an increasingly negative effect on evaluations of performance. The influence of IM tactics on ratings of subordinate likability did...

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