... are encouraged to note details of the broader environment, non‐verbal behaviour, aspects of professional competence and methods of evaluation which relate to customer service and customer satisfaction in the enquiry process. These broad issues provide the academic framework of the module in which practical...

... dissatisfaction with services experienced by non‐whites compared with whites. © MCB UP Limited 1994 Customer satisfaction Customer surveys Hospitals National Health Service Questionnaires Response rate Service quality The measurement of patient satisfaction is receiving higher priority...