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Keywords: Customer-oriented behaviours
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2015) 30 (8): 955–969.
Published: 09 November 2015
... Emerald Group Publishing Limited 2015 Customer knowledge Knowledge management Organizational learning Customer-oriented behaviours Learning climate Knowledge is one of the key strategic resources that can produce a sustained competitive advantage (Grant, 1996). In service...
