.... Design/methodology/approach A five-day diary study was conducted with 139 employees, yielding 639 daily observations. Multilevel path analysis was used to test the proposed model. Findings Daily negative affect was positively associated with both surface acting and deep acting, but only surface...

.... In contrast, employees that try to experience the emotions required by the role (i.e. deep acting (DA)) can lead to healthier outcomes. However, little is known about the process that underpins the link between DA and positive outcomes. Building on Côte’s social interaction model of emotion regulation...