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Keywords: Emotional dissonance
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2010) 25 (6): 596–619.
Published: 17 August 2010
...Jürgen Wegge; Rolf Van Dick; Christiane von Bernstorff Purpose The purpose of this paper is to investigate new hypotheses regarding potential correlates and underpinnings of emotional dissonance experienced in call centre work. It is argued that prior attempts to measure emotional dissonance...
Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2005) 20 (8): 663–680.
Published: 01 December 2005
.... In the next section we delineate the typical characteristics of each of these emotions. © Emerald Group Publishing Limited 2005 Problem employees Emotional dissonance Employee behaviour Occasionally employees fail doing their jobs. Such failures frequently involve costs both...
