.... This positive cycle was stronger among employees with higher levels of perspective taking. Originality/value This study moves beyond unidirectional views of emotional labor by empirically testing a reciprocal, self-sustaining model. By identifying perspective taking as a key moderator, this study offers...

...Mehmet Peker; Gülgün Meşe Purpose This study examines how action orientation moderates the indirect relationship between daily negative affect and work engagement through emotional labor strategies, thereby contributing to the understanding of individual differences in emotion regulation at work...

... how coworker and patient incivility distinctly influence the extent to which nurses engage in emotional labor, which in turn, may impact nurses' safety performance. The authors further examine how nurses' hostile attribution biases exacerbate and mitigate these effects. Design/methodology/approach...

... – Multilevel analyses revealed that police officers deliberatively engaged in emotional labor with both detrimental and beneficial consequences, as assessed via their daily reports of strain and work engagement. Practical implications – The results suggest that acting emotions is not inherently harmful...

...” is stressful. Emotional labor Negative suppression Employees attitudes Job satisfaction Elder care Long‐term care for the elderly (i.e. elder care) is facing a serious supply‐and‐demand problem in the USA. On the demand side, over three million Americans currently make their home in either...