... Telecom and survey data from the financial services sector. Illustrates, from the combination of case and survey data, the impact of such organizational change on the survivors. Indicates that few organizations appear to provide structured help at the appropriate level and intensity. Suggests...

...Rob Stickland Maintains that the world of financial services is, perhaps, one of the sectors most radically affected by contemporary economic factors. Describes how a self‐development programme was introduced to one financial services institution in the wake of organizational turbulence initiated...