... courses which addressed these issues. At Liverpool John Moores University (LJMU) this is taught within the module entitled “The information enquiry process”. Customer satisfaction Customer service Information resources management Training © MCB UP Limited 1997 An indication...

... Corporate image Crisis management Information resources management Issues management Public relations Damage to an organization’s reputation can so easily be caused by a flippant remark; for example Ratner’s shares collapsed through the chief executive’s careless joke. At a time of crisis...

... accepted, although its systematic implementation to date is far from universal. Information management Information resources management Information technology strategy © MCB UP Limited 1997 ...