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Keywords: Learning climate
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2015) 30 (8): 955–969.
Published: 09 November 2015
...Mei-Ling Wang Purpose – The purpose of this paper is to evaluate the effect of learning climate on customer-oriented behaviors by incorporating salespeople’s customer knowledge in the banks. It also explores the mediating role of customer knowledge between learning climate and customer-oriented...
