.... Provides evidence for the difference in the nature of the process in the proactive and generative NLP approach to change in human systems. Suggests that this quality can also be present in the best of librarians’ client work. © MCB UP Limited 1997 Information retrieval Libraries...

...Janet Farrow Considers the changes taking place in the information and library sector ‐ changes which are due, in the main, to fast developing technologies and the resulting information explosion. Traditional skills and methods of working are coming under increasing pressure and are no longer...