... implications for the understanding of PC breach and its associations with employee well-being. © Emerald Group Publishing Limited 2015 Stress Personal health Job satisfaction Psychological contracts The psychological contract (PC), defined as employees’ beliefs regarding the mutual...

...) framework. This model depicts three overarching meta-theories focussing on the relationship between individuals and organizations (i.e. environment processing, interactionist processing, and self-processing). Stress Personal health Managerial psychology Burnout is a psychological syndrome...

... regulation technique is related to strain and engagement – on a daily basis. Employees Emotions Employee engagement Personal health Work engagement Emotional labor Deliberative dissonance acting Job accomplishment Police officers © Emerald Group Publishing Limited 2014 Dr Benjamin R...

... higher levels of WIF than Hispanic men. H1b. Hispanic women will report higher levels of FIW than Hispanic men. © Emerald Group Publishing Limited 2014 Gender differences Job satisfaction Personal health Coping Turnover Ethnic groups Hispanics Work family conflict Non...

... Limited 2010 Workplace Bullying Personal health Japan Since the early 1990s, many studies have been conducted on workplace bullying/mobbing (Einarsen et al., 2003). The construct of bullying at work refers to exposure to systematic and negative behaviors of a primarily...

... in future research. © Emerald Group Publishing Limited 2010 Emotional dissonance Call centres Motivation (psychology) Personal health Based on a newly developed instrument that assesses various forms of customer‐related stressors such as disproportionate customer expectations or verbally...

... Limited 2009 Individual psychology Personal health Social interaction Call centres Customer service management Face‐to‐face communications Emotional labour refers to the “effort, planning, and control required to display organisationally desired emotions during interpersonal...

.... For a number of reasons explained later in this paper, this sector is currently experiencing working conditions whereby the ERI model might be a particularly salient predictor of strain. Sociology of work Role conflict Stress Personal health Employees The ERI model postulates...