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Keywords: Professional efficacy
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2016) 31 (5): 960–975.
Published: 04 July 2016
..., and commitment partially explained the association between DA and professional efficacy in both countries. The impulsive-oriented country showed lower levels of DA and more positive job attitudes. Originality/value – It is concluded that training employees to re-interpret costumer demands in less harming...
