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Keywords: Safety
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2022) 37 (3): 224–242.
Published: 12 January 2022
... how coworker and patient incivility distinctly influence the extent to which nurses engage in emotional labor, which in turn, may impact nurses' safety performance. The authors further examine how nurses' hostile attribution biases exacerbate and mitigate these effects. Design/methodology/approach...
