... and evidence linking customer satisfaction and DA, it was hypothesized that DA would be associated with employees’ self-actualization through customer interactions. This, in turn, was expected to explain the influence that DA has on relevant job attitudes (i.e. commitment, efficacy, turnover intentions...

... of management practice. There are definite moves in this direction but considerable constraints on making the practice universal, even though there is growing empirical evidence that positive human resource practices lead to improved efficiency and effectiveness. © MCB UP Limited 2000 Self...