Keywords: Service
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Journal Articles
Journal of Managerial Psychology (2000) 15 (2): 148–157.
Published: 01 March 2000
...Darren Lee‐Ross Summarizes data from 768 respondents from eight organizations collected using the service predisposition instrument (SPI) and describes the properties, content and some uses of the instrument. The SPI consists of question statements based upon a number of model‐specified variables...

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