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Keywords: Service quality
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Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2000) 15 (2): 148–157.
Published: 01 March 2000
... the empirical properties of the SPI; and outline some applications of the SPI. The first section of the SPM contains six service dimensions: © MCB UP Limited 2000 Service Service quality Employee attitudes Validity Despite the increasing volume of quality‐related research...
Journal Articles
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (1994) 9 (1): 26–31.
Published: 01 February 1994
... by the hospital as the standard out‐patient satisfaction survey and is being used as the basis for developing an in‐patient questionnaire. © MCB UP Limited 1994 Customer satisfaction Customer surveys Hospitals National Health Service Questionnaires Response rate Service quality...
