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Keywords: Support relevance
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Journal Articles
When it is relevant, I feel grateful: relevant organizational support drives employee customer orientation
Available to PurchaseHyoje Jay Kim, Amanda Beatson, Ben Sheehan, Kim A. Johnston, Syed Muhammad Fazal-e-Hasan, Joowon Ban, Olav Muurlink
Journal:
Journal of Managerial Psychology
Journal of Managerial Psychology (2025) 40 (8): 1018–1031.
Published: 19 May 2025
... organizational support programs fail to enhance employees’ customer orientation. Our findings offer a more nuanced understanding of the effects of organizational support by highlighting the moderating role of support relevance and illustrating how it influences employee customer orientation in the service sector...
Includes: Supplementary data
