...Céline Bérard; Sophie Peillon; Isabelle Prim-Allaz Purpose Our study analyzes the relationship between ambidexterity and servitization, considering the role of contextual factors and distinguishing between product-supporting and client-supporting services. Specifically, we propose that two...

...Dan Zhou; Seoki Lee; Marko Kohtamäki; Weiqi Dai; Xuerong Peng Purpose This study examines the effect of servitization distinctiveness on manufacturing firm performance, given the optimal distinctiveness tension wherein it reduces competition but erodes legitimacy. We further explore the moderating...

...Hulya Turkcan; Ali E. Akgün; Salih Zeki Imamoglu; Huseyin Ince Purpose This research focuses on the association between digitalization, servitization, and financial performance (FP) and examines the roles of resource orchestration capability (ROC) and organizational improvisation (OI...

...Zirong Hao; Jinxia Jiao Purpose This paper aims to investigate the role of lean production and sustainable supply chain practices in the relationship between servitization and corporate sustainable performance(including economic and environmental performance). Design/methodology/approach...

...Mohammed Khan; Jelena Milisavljevic Syed; Konstantinos Salonitis Purpose This study develops a descriptive maturity model (MM) to assess and guide the servitization progression of manufacturing SMEs through consensus building with both industry and academic practitioners. Design/methodology...

...Mei Feng; Jia Liu; Jianfeng Ma Purpose This study aims to investigate servitization’s impact on firm performance empirically and further explore the underlying causal mechanisms through which this effect operates and examine how heterogeneous factors and industry characteristics moderate...

...Emmanuel Olusola Babalola; Bo Wu; Edward Fosu; Nausheen Shakeel Purpose Digital technologies are essential for improving efficiency and unlocking new opportunities in various domains. The purpose of this study is to assess whether digital technologies can ameliorate servitization among...

...Muhammad Imran; Ghulam Mustafa; Shafique Ur Rehman; Perengki Susanto Purpose This study examines the unique effects of Industry 4.0 technologies and servitization on firm performance and explores whether servitization mediates the Industry 4.0 and firm-performance relationship. Design...

...Baiqing Sun; Yuze Xi Purpose Digitalization and supply chain collaboration are central to the successful servitization of manufacturing firms. However, how digitalization interacts with supply chain structure to affect servitization decisions in manufacturing firms has been understudied...

...José-María Sánchez-López; María Luz Martín-Peña; Eloísa Díaz-Garrido; Cristina García-Magro Purpose Absorptive capacity, technological collaboration and servitization are analyzed to establish ways to overcome the balance between products and services in manufacturing companies. A fresh...

... risk management on financial performance. Preventive risk management, however, indirectly enhances financial performance by supporting reactive risk management. Practical implications For practitioners, the research suggests a positive impact of servitization in a long term rather than in form...

...Koji Kimita; Tim C. McAloone; Keiji Ogata; Daniela C.A. Pigosso Purpose This study aims to develop a systematic method called servitization maturity model to support companies in developing distinctive capabilities for successful servitization. Design/methodology/approach The concept...

...Jingsi Zhang; Liangqun Qi; Chengdong Wang; Xichen Lyu This study contributes to the servitization literature by demonstrating the environmental and social sustainability benefits of servitization. The findings also highlight the crucial role of absorptive capacity and human resource slack...

... to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Maintenance Decision-making Continuous improvement Service operations Servitization Recent technological evolution has...

...Federico Adrodegari; Nicola Saccani Purpose The purpose of this paper is to contribute to the understanding of the servitization phenomenon of product-centric companies, by identifying the resources, capabilities and organizational aspects needed to successfully deploy a servitized business model...

... and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Servitization Customer relations...

... for packaged product and service delivery is blurring the traditional boundaries between manufacturing and service firms. This trend is called “servitization.” Prior research had different perspectives on the relationship between technological innovations and servitization. Some argued that as servitization...

... 2019 Emerald Publishing Limited Licensed re-use rights only Servitization Systems development Service systems Servitization, where manufacturing companies add services to their product offerings, is becoming increasingly important to manufacturing companies worldwide (Vandermerwe...

...Soyeon Kim; Keiko Toya Purpose Given the emergence of servitization as a viable strategy for manufacturers to gain a competitive advantage, determining what factors influence effective servitization is imperative. Drawing on organizational change and leadership theories, the purpose of this paper...

...Levente Szász; Krisztina Demeter; Harry Boer; Yang Cheng Purpose Following the identified need for more explicit contextual studies in servitization research, the purpose of this paper is to investigate the relationships between and among economic context, service provision and service return...