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Journal Articles

A Theoretically Based Contingency Model of Feedback: Implications for Managing Service Employees

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Robert Waldersee, Fred Luthans
Journal: Journal of Organizational Change Management
Journal of Organizational Change Management (1990) 3 (1): 46–56.
https://doi.org/10.1108/09534819010001577
Published: 01 January 1990
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Journal Articles

The Exploding Service Sector: Meeting the Challenge through Behavioral Management

Available to Purchase
Fred Luthans
Journal: Journal of Organizational Change Management
Journal of Organizational Change Management (1988) 1 (1): 18–28.
https://doi.org/10.1108/eb025590
Published: 01 January 1988
View article titled, The Exploding Service Sector: Meeting the Challenge through Behavioral Management
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