... of the substantive content of any change initiative, the change process itself, and the roles and procedures required by both of these. However, even when these three “technical” aspects are well managed, change always arouses anxiety and uncertainty. As a result, there is a tendency to “disperse” energy...

... to deal with anxiety. The first is that the group has met in order to be sustained by a leader on whom it depends, the second is that two of the group (not necessarily of opposite sex) are to pair off and produce hope, perhaps in the form of some Messiah figure or symbol. The third basic assumption...