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Keywords: Commitment to service quality
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Journal Articles
Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources
Available to Purchase
Journal of Organizational Change Management (2023) 36 (2): 290–304.
Published: 30 December 2022
... performance outcomes (commitment to service quality and job performance). Design/methodology/approach Drawing on the social cognitive theory and social capital perspectives, a quantitative survey was implemented with 516 service employees of a corporation operating in Turkey in various service sectors...
Includes: Supplementary data
