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Keywords: Contextual performance
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Journal Articles
Journal of Organizational Change Management (2022) 35 (2): 280–292.
Published: 23 March 2021
...Hung-Yu Tsai Purpose This study aimed to advance the understanding of employees' individual-level absorptive capacity by examining the mechanisms of three dimensions of their work outcomes: contextual performance, citizenship behaviors toward customers and service sabotage. Drawing on the theory...
