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Keywords: Customer technological self-efficacy
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Journal Articles
Journal of Organizational Change Management (2024) 37 (7): 1427–1445.
Published: 20 August 2024
... of customers' technological self-efficacy, perceived interactivity, sense of utility, and enjoyment-level of acceptance related to hotel-service robots as staff. Design/methodology/approach Data were collected from 224 customers via an online questionnaire conducted in the period April–June 2022...
