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Keywords: Customer-service robot perceptions
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Journal Articles
Journal of Organizational Change Management (2024) 37 (7): 1427–1445.
Published: 20 August 2024
... 02 2024 08 04 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Interactive technology acceptance model (iTAM) Service robot Customer technological self-efficacy Customer-service robot perceptions Customer-service robot acceptance...
