... Knowledge management Change management Electronic commerce Work has radically changed with the infusion of new technologies. An example of this is Verizon's call center voice operators. The operator on the other end of the phone is polite, curious, remembers where you left off if your call...

... serve as a basis for dispelling a number of myths reflected in current e‐business migration and implementation efforts. © Emerald Group Publishing Limited 2005 Electronic commerce Organizational change Much, if not most, attention, in both the literature related to the “digital...

... of the five papers continue the process of developing our understanding of organization change in an e‐business context. Internet Electronic commerce Organizational change The first paper by Krell and Gale, “E‐Business migration: a process model”, goes beyond the often simplistic discussions...

... online fastest? What changes do we expect from competitors? Which start‐ups are going to put us out of business? Which of our competitors would make good partners? © MCB UP Limited 2003 Electronic commerce Organizational change Organizational structures Organizational culture...