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Keywords: Front-line employees
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Journal Articles
Journal of Organizational Change Management (2018) 31 (3): 637–655.
Published: 14 May 2018
... factors. The purpose of this paper is to propose an interpretive approach to the study of front-line employees’ sense making of technological change as well as the understanding of behavioral and psychological origins of PU and PEU. Design/methodology/approach This study analyses a major transition...
