... contributes to the understanding of how service management intends to fixate the subject. © Emerald Group Publishing Limited 2007 Per Skålén can be contacted at: per.skalen@kau.se Critical management Management power Customer service management Gap analysis Critical...

... survey on team members’ attitudes towards improvisation. This survey was intended to contribute to the theory‐building process and not to perform any type of theory testing. © MCB UP Limited 2003 Change Organizational behaviour Organizational theory Research methods Gap analysis...