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Keywords: Internal shared service centre
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Journal Articles
Participative change toward digitalized, customer-oriented continuous improvements within a municipality
Available to Purchase
Journal of Organizational Change Management (2018) 31 (3): 728–748.
Published: 14 May 2018
... Digitalization Municipality Internal shared service centre Participative action research In order to become more citizen-oriented, many municipalities are presently not only digitalizing their external but also their internal services (Reinwald and Kraemmergaard, 2012 ; Gagnon et al., 2010...
