... with a rather dominant manager in a top position, it must be made clear from the start that the consultant insists on having sufficient scope to raise sensitive issues and to disagree when he sees fit. © MCB UP Limited 1998 Beliefs Consultancies Interventions Organizational change Rules Theory...

...Edgar H. Schein Defines the different categories of client that a consultant must deal with and the levels of intervention that must be considered in relation to client types. Examines the principles of process consultation that must be observed in any client relationship. These principles show how...

...Anthony F. Buono Although strategic alliances are increasingly commonplace, our understanding of these ventures is still evolving. Drawing on a consulting experience in a network organization, presents an intervention framework focused on issues related to creation, maintenance and assessment...

... that alternates between individual doubt and collective consensus and conviction. Presents a brief case study from an actual organization in order to illustrate how doubt and conviction might be employed to assist interventions in organizational learning. From an organizational perspective, we can propose...

...Anthony F. Buono; Aaron J. Nurick; Alan N. Hoffman Presents a case study of a year‐long consulting project in an urban school system. Drawing on a multi‐method, stakeholder‐driven field design, describes the consulting process and intervention. In the analysis and discussion, focuses on the lessons...

... of the TQM intervention, and, based on his observations, offers a critical analysis of the reasons that hindered the organization’s ability to implement TQM. Finally, intervention strategies to consider when dealing with adversity are discussed. © MCB UP Limited 1993 Customer satisfaction...

...I. Leticia Ramirez; Jean M. Bartunek This article describes experiences during, and outcomes of, an OD intervention conducted by an internal consultant in an outpatient health centre. It focuses on how the “multiple realities”associated with the medical and administrative hierarchies of the health...